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Clearing cookies in common browsers

If you are having problems with the shopping basket, clearing your cookies may help.  Please scroll down to find your browser and follow the instructions given. You may need to add any items you wish to purchase back in to your shopping basket after doing this.

 

Microsoft Internet Explorer

To find your version of Internet Explorer, click Help, then select About Internet Explorer. If you don't see the Help menu, press Alt to show the menus.

Internet Explorer 8.x

  1. In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
  2. Select Delete Browsing History.
  3. Select the checkbox next to Cookies.
  4. Click Delete.
  5. Once your cookies have been deleted, click Okay.

Internet Explorer 7.x

  1. In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
  2. Click Delete cookies.
  3. Click Yes in the confirmation window.
  4. Click Close.

Internet Explorer 6.x

  1. In Internet Explorer, click Tools.
  2. Select Internet Options.
  3. Click the General tab.
  4. Click Delete Cookies.
  5. Click OK in the confirmation window.
  6. Click OK to close the "Internet Options" window.

Mozilla Firefox

To find your version of Firefox:
  • On Windows, click Help, then click About Mozilla Firefox.
  • On Mac OS X, click Firefox, then click About Mozilla Firefox.

Firefox 3.5.x for Windows

  1. In Firefox, click the Tools menu.
  2. Select Clear Recent History.
  3. Under "Time Range to Clear," select Everything.
  4. Select the "Details" checkbox.
  5. Select the "Cookies" checkbox.
  6. Click Clear Now.

Firefox 3.5.x for Mac OS X

  1. Click the Firefox menu.
  2. Click Preferences.
  3. Click Privacy.
  4. Click Remove Individual Cookies.
  5. In the Cookies dialog box, click Remove All Cookies.
  6. Close the Cookies dialog box.
  7. Close the Preferences window.

Firefox 3.x for Windows

  1. In Firefox, click the Tools menu.
  2. Click Options.
  3. Click Privacy.
  4. In the "Cookies" section, click Show Cookies.
  5. In the Cookies dialog box, click Remove All Cookies.
  6. Click OK to close the Cookies dialog box.
  7. Click OK to close the Options window.

Firefox 3.x for Mac OS X

  1. Click the Firefox menu.
  2. Click Preferences.
  3. Click Privacy.
  4. In the "Cookies" section, click Show Cookies.
  5. In the Cookies dialog box, click Remove All Cookies.
  6. Click OK to close the Cookies dialog box.
  7. Click OK to close the Preferences window.

Firefox 2.x for Windows

  1. In Firefox, click the Tools menu.
  2. Click Options.
  3. Click Privacy.
  4. In the "Cookies" section, click Show Cookies.
  5. In the Cookies dialog box, click Remove All Cookies.
  6. Click OK to close the Cookies dialog box.
  7. Click OK to close the Options window.

Firefox 2.x for Mac OS X

  1. Click the Firefox menu.
  2. Click Preferences.
  3. Click Privacy.
  4. In the "Cookies" section, click Show Cookies.
  5. In the Cookies dialog box, click Remove All Cookies.
  6. Click OK to close the Cookies dialog box.
  7. Click OK to close the Preferences window.

Apple Safari

To find your version of Safari:

  • On Windows, click Help, then click About Safari.
  • On Mac OS X, click Safari, then click About Safari.

Safari 3.x for Mac OS X

  1. In Safari, click the Edit menu.
  2. Click Preferences.
  3. Click Security.
  4. Click Show Cookies.
  5. Click Remove All.
  6. Click Done.
  7. Close the "Preferences" dialog box.

Safari 3.x for Windows

  1. Click the Safari menu.
  2. Select Preferences.
  3. Click Security.
  4. Click Show Cookies.
  5. Click Remove All.
  6. Click Done to close the cookies list.
  7. Close the "Preferences" dialog box.

Google Chrome

Review the instructions in the Google Chrome Help Center

Opera

To find your version of Opera:

  • On Windows, click Help, then click About Opera.
  • On Mac OS X, click Opera, then click About Opera.

Opera 9.x for Windows

  1. In Opera, click the Tools menu.
  2. Click Delete Private Data.
  3. Click Detailed Options.
  4. Select Delete all Cookies.
  5. Deselect the checkbox for any "Private Data" options that you don't want to delete.
  6. Click Delete.

Opera 9.x for Mac OS X

  1. Click the Opera menu.
  2. Click Delete Private Data.
  3. Click Detailed Options.
  4. Select Delete all Cookies.
  5. Deselect the checkbox for any "Private Data" options that you don't want to delete.
  6. Click Delete.